Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

Items sent back to us without first requesting a return will not be accepted.

Certain types of items cannot be returned like used lash trays, opened glue/remover/bonder, used tweezers for sanitary reasons. Please get in touch if you have any questions or concerns about your specific item. 

LOST OR DAMAGED ORDERS
Justlashing is not responsible for lost, stolen or damaged packages. Once you have received shipping confirmation, USPS will have the most current information regarding your package.

When checking out , it's recommended that you select the shipping that includes insurance (priority mail) for additional security.

Packages that show as "delivered" according to USPS tracking will NOT be re-shipped. Please make sure that all information is correct when placing your order.

Justlashing is not responsible for contacting the post office regarding the status of a delayed/lost package. Please contact your local post office or file a claim with USPS for further information regarding your package.

Please note: You must agree to our policy before completing your purchase. 

If you have any questions please feel free to contact us via DM on instagram @Justlashing. We will get back to you within 24-48 business hours. Thank you for shopping with us we appreciate your business!